Protecting buyers
If an eligible item you’ve purchased online, does not arrive or doesn’t match the seller’s description, we’ll reimburse you for the full amount of the item plus shipping costs, as long as the eligibility requirements are met.Protecting sellers
Our Seller Protection Policy offers to safeguard the full amount on eligible sales – if the client raises an unauthorised payment or an ‘item not received’ chargeback.Why is ecoquest Safe?
As the pioneer in online payments, we set the standard for fraud prevention by delivering holistic security solutions to minimise fraud across major payment types and channels – including online, offline or mobile payments. We keep an unwavering focus to stay ahead of cyber crooks through innovating and investing in industry-leading technology.
Information well-guarded
Your security is our top priority. We combine world-class anti-fraud detection with 24/7 account monitoring to keep you safer. Your personal and financial details are securely encrypted to ensure your money and information stays safer when you pay with ecoquest. Plus, your financial information is never shared.
Real-time fraud prevention
When it comes to fraud, it’s vital to stay one-step ahead and we’ll do the guard part. Every incoming transaction is monitored and analysed within milliseconds to identify and help prevent fraud before it occurs. What’s more, our sophisticated fraud risk models and analysis tools can be tailored to your unique business needs, so you enjoy optimal protection from fraud
Data Protection
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data in ecoquest’s custody against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls at our data centers, and information access controls. ** We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorized.**
Secure connectivity
End to End encryption is an important element in keeping your data safe. Some of the methods we use to protect ecoquest transactions include, TLS 1.2 only connections for logins, Certificate Pinning on web and mobile apps to ensure that your TLS connection is established to an authorized ecoquest server.
Identity Protection
Identity theft is one of the fastest growing crimes in the world. We implement anti-phishing, and 2FA to help protect from Identity theft. Two-factor authentication (2FA) is a key layer of security to combat identity theft and users are advised to never share their passwords, UPI PIN, OTPs and other credentials.